BKV

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IT Associate

IT Associate

Location 
US-GA-Atlanta
Type 
Intern (Full Time)

More information about this job

Overview

The IT Associate will provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, and service / support request entries via Help desk tracking system.

 

Associate positions at BKV are similar to internships, however, you are paid at a rate of $10/hr and your parking is included.  This particular associate position is a full-time role, the work schedule is Monday-Friday from 9:30am to 5:30pm.  Typically, the position will last anywhere from 2-3 months and often times there are opportunities to move into full-time positions; although, this is not something we can guarantee.  Either way, candidates have found that it is a valuable experience that allows them to learn more about the industry and strengthen their digital marketing skills.

 

 

 

 

 

Responsibilities

- Communicate with end users to provide customized solutions utilizing company standard software products and services.
- Respond to all customer inquiries in a courteous and professional manner
- Monitor ticket queues and provide service or escalation as necessary
- Ability to, on occasion, lift up to 50 pounds
- Collects the necessary documents and information for appropriate escalation.
 

Qualifications

- College Degree
- Apple OS is a plus
- Proficient with MS Windows and MS Office, and remote support
- Troubleshooting skills required
- Strong initiative and leadership abilities
- Thrives in fast-paced, deadline-oriented environment
- Excellent writing and strong/persuasive presentation skills
- Strong analytical skills/strategic skills
- Strong customer service and communication skills