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IT Associate

IT Associate

Intern (Full Time)

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The IT Associate will provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, and service / support request entries via Help desk tracking system.


Associate positions at BKV are similar to internships, however, you are paid at a rate of $10/hr and your parking is included.  This particular associate position is a full-time role, the work schedule is Monday-Friday from 9:30am to 5:30pm.  Typically, the position will last anywhere from 2-3 months and often times there are opportunities to move into full-time positions; although, this is not something we can guarantee.  Either way, candidates have found that it is a valuable experience that allows them to learn more about the industry and strengthen their digital marketing skills.







- Communicate with end users to provide customized solutions utilizing company standard software products and services.
- Respond to all customer inquiries in a courteous and professional manner
- Monitor ticket queues and provide service or escalation as necessary
- Ability to, on occasion, lift up to 50 pounds
- Collects the necessary documents and information for appropriate escalation.


- College Degree
- Apple OS is a plus
- Proficient with MS Windows and MS Office, and remote support
- Troubleshooting skills required
- Strong initiative and leadership abilities
- Thrives in fast-paced, deadline-oriented environment
- Excellent writing and strong/persuasive presentation skills
- Strong analytical skills/strategic skills
- Strong customer service and communication skills